Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're urgently seeking a polished professional to manage our front desk operations during evening hours. This pivotal role combines exceptional customer service with administrative excellence, ensuring seamless operations and memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Cincinnati's vibrant downtown district. Apply today and become the welcoming face of our luxury establishment!
Responsibilities
- Manage high-volume front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and professionalism
- Answer multi-line phone systems and route inquiries appropriately
- Process reservations and manage booking systems with accuracy
- Coordinate with housekeeping and security teams for operational needs
- Maintain immaculate lobby and common area presentation
- Resolve guest concerns promptly and escalate complex issues
- Complete nightly reconciliation reports and administrative tasks
Qualifications
- Minimum 2 years of high-end hospitality or reception experience
- Exceptional verbal communication and interpersonal skills
- Proficiency in reservation systems (Opera, Opera Cloud preferred)
- Strong attention to detail and problem-solving abilities
- Ability to work independently during evening hours
- Professional appearance and customer-first mindset
- Basic knowledge of MS Office Suite (Word, Excel, Outlook)
- Flexibility to cover weekends and holidays as needed