Job Description
Join Cleveland's premier healthcare provider as an Evening Patient Care Coordinator! We're seeking compassionate professionals to deliver exceptional patient support during evening hours (3 PM - 11 PM). This role combines clinical coordination with personalized patient advocacy in a fast-paced, rewarding environment. Enjoy competitive pay, flexible scheduling, and comprehensive training while making tangible impacts on community wellness.
Responsibilities
- Schedule and coordinate evening patient appointments across multiple departments
- Manage patient intake processes and electronic health records (EHR) systems
- Provide telehealth support and triage for after-hours patient inquiries
- Coordinate with on-call physicians and nursing staff for urgent cases
- Prepare evening shift reports and handover documentation
- Maintain HIPAA compliance and strict patient confidentiality standards
Qualifications
- High school diploma or equivalent; medical assistant certification preferred
- 1+ years healthcare coordination or front-desk experience
- Proficiency in EHR systems (Epic or Cerner experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Current BLS/CPR certification
- Evening and weekend availability required