Job Description
Join our dynamic team at San Jose Community Services as a Part-Time Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support during evening and weekend shifts. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture dedicated to community impact. Perfect for students, parents, or anyone seeking supplemental income with non-traditional hours.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions and resolve billing discrepancies accurately
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Support community outreach programs during weekend events
- Adhere to all company protocols and compliance standards
- Provide feedback to improve service quality
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Availability for weekday evenings (5 PM - 10 PM) and weekend shifts
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset