Job Description
Are you a student or professional looking for a flexible evening opportunity in New York? Innovate Tech Solutions is currently hiring a Part-Time Evening Technical Support Specialist. This role is perfect for individuals seeking a night shift schedule that fits around their studies or other commitments. Join our high-energy team and provide top-tier support to our clients while enjoying a competitive salary and a modern work environment.
We pride ourselves on our inclusive culture and our commitment to employee growth. As a night shift support specialist, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently and professionally.
Responsibilities
- Provide expert technical support to customers via phone, email, and chat during evening hours.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of professionalism and patience, even during high-volume periods.
- Stay updated on the latest software patches and product updates.
- Collaborate with the day-shift team to ensure a seamless transition of information.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree in IT or related field is a plus.
- Current college students are strongly encouraged to apply.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Ability to work independently and manage time effectively during night shifts.
- Reliable high-speed internet connection and a quiet workspace.