Job Description
Are you seeking a flexible work-life balance in North Carolina?
Apex Digital Solutions is looking for a detail-oriented Evening Part-Time Technical Support Specialist to join our growing team. If you thrive in a fast-paced environment and enjoy helping others solve problems, we want to hear from you. This role offers a competitive hourly rate and the flexibility to manage your schedule around your personal commitments.
In this position, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring a seamless user experience during our evening operations.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and live chat during evening hours.
- Log, track, and manage incoming technical support tickets and service requests using our CRM software.
- Diagnose and resolve hardware and software issues, including operating system configuration and network connectivity problems.
- Document all client interactions, resolutions, and workarounds in our internal knowledge base.
- Collaborate with senior engineers and product teams to escalate complex issues and provide feedback.
- Ensure all support activities adhere to company policies and quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic proficiency in Microsoft Office Suite and familiarity with remote support tools.
- Must be available to work evening shifts, including weekends, as required.