Job Description
Urgent Hiring: Evening Part-Time Technical Support Specialist in El Paso, TX!
Are you looking for a rewarding part-time role that fits your evening schedule? Apex Tech Solutions is urgently seeking a dedicated Technical Support Specialist to join our growing team. If you thrive in a fast-paced environment and love solving problems, we want to hear from you.
As an Evening Support Specialist, you will play a crucial role in ensuring our clients' technical needs are met during critical business hours. This is a fantastic opportunity to gain valuable experience in a professional IT environment while enjoying the flexibility of evening shifts.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Work the hours that suit you best.
- Growth Opportunities: Potential for full-time advancement.
Responsibilities
- Provide exceptional technical support via phone and email to end-users.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with senior technicians to escalate complex issues appropriately.
- Stay up-to-date with new technology and company policies.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of PC hardware, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills.
- Availability to work evenings (e.g., 4:00 PM - 12:00 AM) and some weekends.
- Proactive problem-solving attitude and attention to detail.
- Ability to work independently and as part of a team.