Job Description
Are you seeking a flexible evening schedule that fits your lifestyle? Apex Support Services is looking for a dedicated Part-Time Technical Support Specialist to join our growing team in Columbus, Ohio. We offer a modern work environment, competitive pay, and the work-life balance you deserve.
In this role, you will be the first point of contact for our valued clients, providing top-tier technical assistance and troubleshooting solutions. If you are tech-savvy, customer-focused, and looking for a rewarding part-time opportunity, we want to hear from you.
Responsibilities
- Provide exceptional technical support to US-based customers via chat and email during evening hours.
- Troubleshoot hardware and software issues efficiently to minimize downtime.
- Document technical solutions and customer interactions in our CRM system.
- Collaborate with the morning support team to ensure seamless workflow transitions.
- Maintain a high level of customer satisfaction and professional demeanor.
- Stay updated on product knowledge and support protocols.
Qualifications
- High school diploma or equivalent required.
- Experience with Windows and Mac operating systems.
- Strong verbal and written communication skills.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).
- Reliable high-speed internet connection is mandatory.
- Ability to work independently with minimal supervision.