Job Description
Are you a student or recent graduate looking for a flexible, high-impact career? Apex Tech Solutions is seeking a dedicated Evening Part-Time Technical Support Specialist to join our dynamic team in Cleveland, OH. We offer immediate hire opportunities with competitive pay and a supportive work environment that values your growth.
As a leader in the industry, we are committed to providing top-tier support to our clients. This role is perfect for students or individuals seeking work-life balance, offering the convenience of remote work options combined with the stability of a local presence. Apply today and take the first step towards a rewarding career!
Responsibilities
- Provide Technical Assistance: Deliver exceptional customer service by resolving technical issues via phone, email, and remote desktop tools.
- Troubleshooting: Diagnose and resolve hardware and software problems for our diverse client base efficiently.
- Remote Support: Utilize remote access tools to assist clients with configuration and maintenance tasks from the comfort of your home.
- Documentation: Maintain accurate and up-to-date records of all support tickets and resolutions in our CRM system.
- Client Communication: Educate clients on best practices for technology use and ensure high satisfaction levels.
- Team Collaboration: Work closely with the evening support team to share knowledge and improve processes.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Technical Skills: Basic proficiency in Windows and Mac operating systems; familiarity with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-centric attitude.
- Internet: Reliable high-speed internet connection and a quiet workspace.
- Student Friendly: Enthusiastic about learning new technologies and willing to undergo paid training.