Job Description
We are currently seeking a motivated and detail-oriented Evening Part-Time Technical Support Specialist to join our dynamic team in San Antonio, TX. This is an excellent opportunity for students to gain valuable industry experience or for professionals seeking a flexible work-life balance. You will be the first point of contact for our clients, ensuring seamless technical resolutions and exceptional customer satisfaction during our peak evening hours.
Why Join Us?
- Flexible Schedule: Perfect for students or those balancing other commitments.
- Growth Potential: Clear pathways for career advancement within the tech industry.
- Modern Environment: Work in a cutting-edge facility with a supportive culture.
Responsibilities
- Provide expert technical troubleshooting and support via chat, email, and phone for evening clients.
- Analyze and resolve hardware and software issues efficiently and accurately.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Escalate complex technical issues to senior engineers while ensuring the customer is updated.
- Collaborate with the morning support team to ensure continuity of service.
- Conduct proactive follow-ups to ensure customer satisfaction and issue resolution.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Proficient in Microsoft Office Suite and basic operating systems.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively during evening shifts.
- Reliable internet connection and a quiet workspace if working remotely.