Job Description
Are you looking for a flexible, rewarding career in Colorado Springs? Apex Digital Solutions is seeking a dedicated Evening Part-Time Technical Support Specialist to join our dynamic team. We value diversity, innovation, and professional growth, making this an ideal opportunity for students and professionals seeking a healthy work-life balance.
As a key member of our support team, you will be the first point of contact for our clients during evening hours, ensuring seamless operations and top-tier customer satisfaction. You will utilize your technical acumen to resolve issues efficiently while maintaining a positive, empathetic demeanor.
Why Join Us?
- Student Friendly: Flexible scheduling designed to fit around your class hours.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Remote Option: Work from the comfort of your home or our office.
- Growth: Clear pathways for career advancement within the tech industry.
Responsibilities
- Resolve complex technical issues and troubleshoot hardware/software problems via phone, chat, and email.
- Manage and prioritize incoming support tickets to ensure timely resolutions.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the daytime technical team to ensure continuity of service and knowledge transfer.
- Provide clear, empathetic, and professional guidance to end-users on standard operating procedures.
- Assist in maintaining the accuracy of the knowledge base and troubleshooting guides.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or a related field is a plus).
- Basic understanding of computer operating systems (Windows/Mac), internet connectivity, and peripheral devices.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and reliably during evening shifts (e.g., 4:00 PM - 12:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Customer service-oriented mindset with a proactive approach to problem-solving.