Job Description
Are you a night owl looking for a rewarding career in the heart of San Francisco? Apex Digital Solutions is seeking a dedicated Evening Support Specialist to join our elite team. Enjoy a fully flexible schedule with no early mornings, allowing you to maximize your productivity during the night shift.
We pride ourselves on delivering top-tier technical support across the US. In this role, you will be the first line of defense for our clients, ensuring seamless operations and high satisfaction scores.
Responsibilities
- Provide exceptional technical assistance to our diverse client base via phone and email.
- Diagnose and resolve complex hardware and software issues efficiently under pressure.
- Manage and prioritize incoming support tickets in our CRM system with precision.
- Document all interactions and solutions in our knowledge base.
- Collaborate with the engineering team to escalate and resolve recurring technical bugs.
- Maintain a high level of professionalism and empathy during night shifts.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, customer service, or help desk roles.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work rotating evening shifts (4:00 PM - 12:00 AM).
- Proficient in Microsoft Office Suite and basic networking concepts.
- Reliable internet connection and home office setup.