Job Description
We are currently seeking a dedicated Evening Technical Support Specialist to join our high-performing team in Orlando, FL. This is an urgent hiring opportunity for individuals who excel in a remote environment and want to make a real impact on our client experience.
As part of our flexible schedule initiative, we offer evening shifts that allow you to maintain a healthy work-life balance while earning a competitive salary.
Why Join Us?
- Flexible evening schedule (5:00 PM - 1:00 AM EST)
- Competitive hourly rate ($18 - $24)
- Comprehensive remote work equipment provided
- Professional development and training opportunities
Responsibilities
- Provide Tier 1 technical support via phone and chat for evening customers.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Guide customers through step-by-step solutions with patience and clarity.
- Document all customer interactions and technical resolutions in the CRM system.
- Evaluate and escalate complex tickets to senior engineering teams.
- Maintain a high first-call resolution rate and customer satisfaction score.
- Stay updated on the latest software patches and technical protocols.
Qualifications
- High school diploma or GED required.
- Basic knowledge of Windows, macOS, Android, and iOS operating systems.
- Excellent written and verbal communication skills.
- Ability to work flexible evening shifts (must be available 5:00 PM - 1:00 AM).
- Strong problem-solving and analytical thinking abilities.
- Reliable high-speed internet connection and a quiet workspace.