Job Description
Are you looking for a flexible way to earn extra cash in Seattle while maintaining a work-life balance? Zenith Workforce Solutions is currently hiring dedicated Evening Support Specialists to join our dynamic team. We pride ourselves on offering a premium work environment where your contributions matter.
As an Evening Specialist, you will play a crucial role in ensuring our clients receive top-tier support during our peak evening hours. This is an excellent opportunity for students, retirees, or anyone looking for a rewarding part-time role without sacrificing their daytime commitments.
Responsibilities
- Respond to customer inquiries via live chat and email in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer concerns.
- Manage and prioritize a high volume of incoming tickets within the established service level agreements.
- Collaborate closely with the day-shift team to ensure seamless communication and issue resolution.
- Maintain accurate and up-to-date customer records in our CRM database.
- Identify trends in customer feedback and report them to the management team for process improvement.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, technical support, or call center environments is a plus but not mandatory.
- Must have reliable high-speed internet access and a quiet workspace.
- Strong typing skills and proficiency with basic computer software and web browsers.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently and manage time effectively during evening shifts.