Job Description
Are you looking for a career that adapts to your lifestyle? Apex Digital Solutions is currently seeking a dedicated Evening Support Specialist to join our innovative team in New York. We are committed to providing a premium work environment where you can excel professionally while enjoying the freedom of a flexible schedule.
Why You'll Love This Role
- Flexible Hours: Enjoy the convenience of working evening shifts that fit your personal schedule.
- Competitive Compensation: Earn between $35,000 and $50,000 USD annually with performance bonuses.
- Modern Work Environment: Join a forward-thinking company that values work-life balance.
As an Evening Support Specialist, you will be the face of our brand during our peak hours, ensuring our clients receive top-tier technical assistance and service.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and chat during evening hours.
- Diagnose and resolve software, hardware, and network issues efficiently with a focus on client satisfaction.
- Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in our CRM system.
- Collaborate closely with the daytime operations team to ensure seamless service continuity and knowledge sharing.
- Stay updated on the latest product features and company policies to provide accurate information to customers.
- Identify opportunities to upsell products or services where appropriate to meet team revenue targets.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Proven experience in customer support, technical assistance, or a related role.
- Strong problem-solving skills with the ability to troubleshoot complex issues under pressure.
- Excellent written and verbal communication skills with a professional and empathetic tone.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Must be available to work evening shifts, including weekends, as required.