Job Description
We are seeking a motivated Evening Part-Time Support Specialist to join our dedicated team in Austin, Texas. This entry-level position is ideal for individuals looking to launch a career in the tech industry while enjoying a flexible schedule that accommodates your lifestyle. You will be the first point of contact for our clients, providing technical assistance and ensuring a seamless user experience during our evening operations.
At Apex Tech Solutions, we pride ourselves on our customer-centric approach and our commitment to employee growth. You will receive comprehensive training and mentorship to help you excel in your role.
Benefits of Joining Us:
- Competitive hourly pay ($18 - $25/hr).
- Flexible evening shift options (e.g., 4:00 PM - 12:00 AM).
- Professional development and training opportunities.
- Health and wellness benefits for eligible employees.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during evening hours.
- Troubleshoot hardware and software issues to resolve customer inquiries efficiently.
- Document all interactions, resolutions, and technical data accurately in the CRM system.
- Collaborate with the development team to identify and report recurring bugs or feature requests.
- Maintain a high level of professionalism and empathy in all customer communications.
- Assist in onboarding new support staff and training junior team members.
Qualifications
- High school diploma or GED equivalent; Associate degree in IT or related field preferred.
- Basic understanding of computer systems, operating systems, and peripherals.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently and manage time effectively during evening shifts.
- Proven problem-solving mindset and customer service orientation.
- Proficiency with Microsoft Office Suite is a plus.