Job Description
We are seeking dedicated individuals to join our growing team in a part-time evening role. This is an excellent opportunity for students seeking flexible work-life balance or professionals looking to transition into the tech support sector.
Key Highlights:
- Flexible Schedule: Work afternoons and evenings (4:00 PM - 9:00 PM).
- Growth Potential: Clear pathways for career advancement within the organization.
- Inclusive Culture: We value diversity and actively welcome college students.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
Join us in delivering exceptional service and technical support to our valued clients.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve basic hardware and software issues efficiently.
- Document customer interactions and maintain accurate records in the CRM database.
- Communicate complex technical information in a clear, non-technical language.
- Collaborate with the morning shift team to ensure seamless operations.
- Participate in daily training sessions to stay updated on product knowledge.
Qualifications
- High School Diploma or GED (College students are encouraged to apply).
- Basic computer literacy and typing skills (40+ WPM).
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and a quiet workspace.
- Ability to work evenings and weekends as required by business needs.