Job Description
Join Denver Tech Solutions as a Evening Part-Time Remote Support Specialist! We're seeking motivated individuals to provide exceptional virtual customer service during evening and weekend shifts. Perfect for students seeking flexible hours, this remote role allows you to work from anywhere while gaining valuable tech industry experience. No commute required – just your reliable internet connection and a passion for helping others. Apply now and start your flexible career journey!
Responsibilities
- Deliver responsive customer support via chat, email, and phone during evening/weekend shifts
- Troubleshoot technical issues for remote clients using diagnostic tools
- Document interactions accurately in CRM systems
- Collaborate with daytime teams for seamless handoffs
- Identify and escalate complex technical challenges
- Maintain positive customer satisfaction metrics
- Complete training modules to enhance product knowledge
Qualifications
- Current student or recent graduate preferred
- Availability for evening shifts (5 PM - 9 PM MST) and weekend shifts
- Strong written and verbal communication skills
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Customer service experience preferred but not required
- Proficient with Google Workspace and CRM tools