Job Description
Are you a dedicated night owl looking for a flexible, rewarding career in a dynamic environment? TechHorizon Solutions is currently seeking a Part-Time Evening Support Specialist to join our Virginia-based team.
As a leader in the technology sector, we value our night shift staff just as much as our day crew. This role is perfect for students, night-shift workers, or anyone seeking a consistent schedule outside of standard business hours. We offer a supportive culture and opportunities for growth.
Why Join Us?
- Student Friendly: Flexible scheduling that accommodates your classes.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Modern Tools: Work with cutting-edge CRM and support software.
Don't miss this chance to build your resume in the tech industry while enjoying the flexibility of the night shift. Apply today!
Responsibilities
- Monitor Support Channels: Manage incoming emails and live chat inquiries during evening hours to ensure no customer query goes unanswered.
- Troubleshoot & Resolve: Assist users with technical issues related to our software products, guiding them through step-by-step resolutions.
- Documentation: Accurately log all interactions and resolutions in our customer relationship management (CRM) system.
- Collaboration: Communicate with the day-shift team to hand over complex issues and ensure seamless workflow continuity.
- Feedback Loop: Identify common user issues and suggest improvements to the product team.
- Quality Assurance: Maintain high service standards and customer satisfaction ratings.
Qualifications
- Education: High School Diploma or GED equivalent required; college students preferred.
- Technical Skills: Basic computer literacy and proficiency in using web browsers and email.
- Reliability: Must have a reliable high-speed internet connection and a quiet workspace.
- Communication: Strong verbal and written communication skills with a patient and friendly demeanor.
- Time Management: Ability to work independently and manage time effectively during night shifts.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or similar).