Job Description
Are you a night owl looking for a rewarding career in the heart of San Diego? Apex Tech Support is currently hiring dedicated professionals for our evening and weekend shift team. We are a leading technology solutions provider, and we are looking for individuals who thrive in a flexible, high-performance environment to help our clients 24/7.
Why You Will Love This Role:
- Flexible Schedule: Enjoy a healthy work-life balance with our evening and weekend shift options designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour, depending on your experience and technical background.
- Modern Environment: Join a collaborative team that values innovation, growth, and a positive culture.
We are committed to excellence and are looking for candidates who are reliable, detail-oriented, and ready to make an impact.
Responsibilities
- Provide exceptional technical support to enterprise clients via phone, chat, and email during evening hours.
- Troubleshoot and resolve complex IT issues, including software configuration and network connectivity problems.
- Document all customer interactions and technical resolutions accurately in our ticketing system.
- Maintain a high level of customer satisfaction and retention through professional communication.
- Collaborate with the day-shift team to ensure seamless service continuity across time zones.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or GED required; Associate degree or technical certification preferred.
- Previous experience in customer service or IT helpdesk support is a plus.
- Strong written and verbal communication skills with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively during night shifts.
- Basic knowledge of Windows, macOS, and general networking concepts.
- Reliable internet connection and a quiet workspace are mandatory.