Job Description
We are seeking motivated and enthusiastic individuals to join our growing team as Evening Support Specialists. At Horizon Support Services, we believe in providing a flexible work environment that accommodates your lifestyle while delivering exceptional service to our clients. Whether you are a student looking to gain experience or a professional seeking a better work-life balance, this is the perfect opportunity to advance your career in a dynamic setting.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your routine.
- No Experience Required: We provide comprehensive training.
- Competitive Pay: Earn $18 - $24/hour based on performance.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolving issues efficiently.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Enter and update customer data accurately into our CRM systems.
- Document customer interactions and feedback to improve service quality.
- Maintain a professional and positive demeanor during peak evening hours.
- Collaborate with team members to ensure seamless operations.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and familiarity with web browsers.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace are required for remote roles.
- Must be available to work evenings, including weekends, as needed.