Job Description
We are seeking driven professionals to join our elite evening support team in Charlotte. This is a unique opportunity to balance work with your lifestyle, offering a flexible schedule designed for your success. If you are looking for a rewarding career with weekly pay and the autonomy to manage your own time, we want to hear from you.
At Horizon Tech Solutions, we pride ourselves on delivering top-tier service to our clients, and we need dedicated individuals to help us maintain that standard during our critical evening shifts. Our remote-first culture allows you to work from the comfort of your home or a hybrid arrangement within the Charlotte area.
Responsibilities
- Provide exceptional customer support and issue resolution during evening hours.
- Manage incoming inquiries via phone, email, and live chat with a focus on efficiency.
- Process transactions, data entry, and maintain accurate digital records.
- Collaborate with cross-functional teams to ensure seamless workflow continuity.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work evenings, weekends, and holidays as required.
- Proven track record of time management and multitasking.