Job Description
Are you a student looking for flexible hours? Or a professional seeking a better work-life balance? Apex Tech Solutions is urgently hiring for an Evening Technical Support Specialist in the heart of Seattle, WA.
Join a dynamic team where you'll help users navigate complex technical challenges with ease. We value diversity, foster growth, and offer a competitive pay structure in a modern downtown office.
Why Join Us?
- Flexibility: Evening shifts designed to fit around your schedule.
- Growth: Comprehensive training and clear pathways for advancement.
- Environment: Collaborative, tech-forward, and inclusive culture.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during evening hours.
- Diagnose and resolve software and hardware issues efficiently to ensure customer satisfaction.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with senior engineers to escalate complex technical tickets when necessary.
- Stay updated on product features and maintain a current knowledge base of technical documentation.
- Assist in maintaining a positive and professional office environment during night shifts.
Qualifications
- High school diploma or equivalent (Current students are welcome to apply).
- Basic proficiency with Windows, macOS, and mobile operating systems.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote-first hybrid setting.
- Must be available to work evening shifts, including weekends, as required.
- Enthusiastic problem-solver with a customer-centric mindset.