Job Description
Join Our Evening Team Today
We are urgently hiring for a detail-oriented Evening Part-Time IT Support Specialist to join our team in Louisville, KY. If you thrive in a fast-paced environment and enjoy helping others solve technical problems, we want to hear from you.
Our evening shifts offer a perfect work-life balance, allowing you to manage your personal commitments while building a rewarding career in technology.
Responsibilities
- Provide tier-1 technical support via phone and email to internal employees and clients.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Manage and prioritize incoming support tickets using our ticketing system (Zendesk/Jira).
- Assist with the onboarding process for new team members, including setting up workstations.
- Document all technical issues and resolutions in our knowledge base.
- Maintain a clean and organized workspace.
- Collaborate with the morning support team to ensure seamless handovers.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or equivalent experience preferred.
- 1+ years of experience in a technical support or customer service role.
- Strong knowledge of Windows, Microsoft Office, and basic networking concepts.
- Excellent verbal and written communication skills.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Ability to remain calm and professional under pressure.