Job Description
Are you a tech-savvy professional looking for a flexible evening schedule? Apex Technical Solutions is urgently hiring a Part-Time IT Support Specialist to join our dynamic team in Los Angeles. We pride ourselves on delivering top-tier technical support with a focus on customer satisfaction and operational excellence. This is an excellent opportunity for those seeking work-life balance without sacrificing career growth.
Why Join Us?
- Flexible evening schedule (4:00 PM - 12:00 AM).
- Competitive hourly pay and comprehensive benefits package.
- Opportunity to work with cutting-edge technology.
- Supportive and inclusive work environment.
Job Summary:
We are seeking a dedicated individual to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will possess a strong problem-solving mindset and excellent communication skills.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot and resolve issues related to network connectivity, printers, and software applications.
- Maintain a high level of customer satisfaction by providing timely and accurate solutions.
- Document technical issues and resolutions in the helpdesk system.
- Collaborate with the technical team to identify and implement process improvements.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- 1+ years of experience in IT support, helpdesk, or customer service.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently during evening shifts.