Job Description
Are you a student looking for a flexible career opportunity?
Apex Data Systems is currently seeking motivated Evening Technical Support Specialists to join our Long Beach team. We pride ourselves on being a student-friendly employer, offering night shift schedules that allow you to balance your studies with a rewarding career.
Why You'll Love Working Here:
- Perfect for Students: Flexible evening hours that accommodate your class schedule.
- Night Shift Focus: A calm, productive environment with no weekend rush.
- Competitive Pay: Earn $18.00 - $22.00 per hour starting immediately.
- Modern Work Environment: State-of-the-art facilities in Long Beach.
Join a team where your technical skills are valued and your growth is prioritized.
Responsibilities
- Provide top-tier technical support and troubleshooting for end-users via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently during evening hours.
- Manage and update the ticketing system to ensure all customer inquiries are logged and tracked.
- Collaborate with the senior IT team to identify trends and improve overall system performance.
- Maintain a professional, patient, and empathetic demeanor with all internal and external clients.
- Document all technical solutions and customer interactions accurately in the CRM database.
Qualifications
- High School Diploma or GED required; currently enrolled in a college or university program is a strong plus.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and common software applications.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work evening shifts (e.g., 5:00 PM - 2:00 AM) and occasional weekends.
- Reliable high-speed internet connection and a quiet home office environment.
- Self-motivated with the ability to work independently without direct supervision.