Job Description
Are you looking for a flexible evening schedule in Orlando? Apex Digital Solutions is seeking a dedicated Part-Time IT Support Specialist to join our dynamic team. We offer competitive pay, a supportive work environment, and the opportunity to work with cutting-edge technology.
As an Evening Support Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy.
Responsibilities
- Provide technical assistance to clients via phone, email, and remote desktop tools during evening hours.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Log all support tickets and maintain accurate documentation of issues and resolutions.
- Collaborate with the morning shift team to ensure seamless operations and knowledge transfer.
- Stay updated on the latest software updates and security patches.
- Maintain a high level of customer satisfaction and professional demeanor.
Qualifications
- High school diploma or equivalent required.
- Previous experience in IT support or customer service is preferred but not required.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection is mandatory.