Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Guest Services Associate! We're seeking energetic professionals to deliver exceptional experiences during our busiest hours. This role offers flexible evening and weekend schedules, perfect for students or those seeking work-life balance. Enjoy competitive pay, a vibrant team environment, and opportunities for advancement. Located in downtown Cleveland's thriving entertainment district, you'll be at the heart of the action while building valuable customer service skills. Apply today and become part of Cleveland's premier hospitality experience!
Responsibilities
- Deliver exceptional guest experiences with warm, professional service
- Manage check-in/check-out processes efficiently using our digital systems
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Uphold cleanliness and safety standards in all public areas
- Support event coordination during peak weekend hours
Qualifications
- High school diploma or equivalent (students welcome)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings (4 PM - 12 AM) and weekends
- Basic proficiency with point-of-sale systems
- Excellent problem-solving abilities
- Valid Ohio driver's license (if transportation required)
- Positive attitude and team-oriented mindset