Job Description
Join Coastal Solutions Group as an Evening Part-Time or Full-Time Customer Service Specialist in Virginia Beach! We're seeking dynamic individuals to deliver exceptional customer experiences during flexible evening hours. Perfect for students, parents, and professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Full-time positions include health benefits and retirement plans.
Our vibrant Virginia Beach office offers a supportive team environment with modern amenities. We value diversity and career growth, making this ideal for those seeking evening flexibility or full-time commitment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries and complaints efficiently while maintaining service quality standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and promote company services
- Document interactions and report trends to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in a fast-paced environment
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during evening shifts (4 PM - 12 AM)
- Flexibility to work weekends and holidays as needed
- Positive attitude with exceptional customer focus
- Basic knowledge of retail/service industry practices