Job Description
We are seeking a motivated Evening Part-Time Customer Support Specialist to join our dynamic team in New York City. If you are looking for a job that fits around your schedule and offers the peace of mind of weekly pay, we want to hear from you. In this role, you will be the face of our brand, assisting customers with inquiries and ensuring a seamless experience during our evening shifts.
Why Join Us?
- Weekly Paycheck: Get paid every Friday with no waiting.
- Flexible Hours: Choose shifts that work for your lifestyle.
- Competitive Pay: $18 - $25/hour based on experience.
- Growth Opportunities: Potential for full-time advancement.
Apply today and take control of your work-life balance in the heart of New York!
Responsibilities
- Handle Inbound & Outbound Calls: Assist customers with product information, order tracking, and account management.
- Resolve Inquiries: Troubleshoot issues professionally and efficiently to ensure high customer satisfaction.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Shift Management: Work 4-6 hour shifts between 4:00 PM and 10:00 PM, Monday through Friday.
- Team Collaboration: Communicate updates and feedback to the morning support team.
- Upselling: Identify opportunities to suggest additional products or services to meet sales targets.
Qualifications
- High School Diploma: or equivalent required; Associate's degree preferred.
- Availability: Must be available to work evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Experience: 1+ years in customer service or retail preferred.
- Reliability: Proven track record of punctuality and dependable attendance.
- Computer Literacy: Basic proficiency with computers and software applications.