Job Description
Are you looking for a flexible evening job in Dallas that fits your schedule? We are currently urgently hiring for Evening Customer Support Specialists to join our high-performing team. If you thrive in a fast-paced environment and want to help customers while enjoying a part-time schedule, this is your opportunity.
As an Evening Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance during our peak hours. We offer a competitive hourly rate, comprehensive training, and a supportive culture.
Why Join Us?
- Urgent Hiring: We are filling roles immediately and looking for dedicated professionals.
- Flexible Schedule: Evening shifts allow you to maintain a work-life balance.
- Growth Opportunities: Potential for full-time conversion and career advancement within the company.
Responsibilities
- Provide exceptional technical and general customer support during evening shifts.
- Resolve customer inquiries via chat, email, and phone with a focus on speed and accuracy.
- Document technical issues and escalate complex cases to senior staff when necessary.
- Maintain a high level of customer satisfaction (CSAT) and retention.
- Collaborate with the team to improve support processes and documentation.
- Ensure all tickets are closed within SLA (Service Level Agreement) timeframes.
Qualifications
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM or 5:00 PM - 12:00 AM).
- High-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Basic computer literacy and troubleshooting skills.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not required.