Job Description
Are you seeking a flexible schedule that fits your lifestyle? Apex Customer Solutions is currently hiring dedicated individuals for evening part-time positions in Oakland, CA. We offer a fantastic opportunity to start a new career with no experience required, providing comprehensive training and a supportive work environment.
Join our dynamic team and enjoy the benefits of evening shifts, including a quieter work environment and a predictable work-life balance. If you are a reliable, communicative, and eager-to-learn professional, we want to hear from you today!
Responsibilities
- Respond to Inquiries: Provide exceptional customer service via phone, email, and live chat during evening hours.
- Issue Resolution: Assist clients with product questions, account issues, and general support needs efficiently.
- Data Entry: Accurately update customer information and maintain detailed records within our CRM systems.
- Follow-Up: Conduct scheduled follow-ups with customers to ensure satisfaction and resolve outstanding issues.
- Schedule Management: Adhere to the assigned evening shift roster and manage time effectively to meet performance metrics.
- Collaboration: Work closely with the morning shift team to ensure seamless continuity of customer care.
Qualifications
- No Experience Necessary: We provide full paid training for the right candidates.
- High School Diploma: Must be a high school graduate or equivalent.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite is required.
- Communication Skills: Excellent verbal and written communication skills are essential.
- Reliability: Must have a reliable internet connection and a quiet workspace for remote work.
- Availability: Must be available to work evenings, specifically from 4:00 PM to 10:00 PM (Mon-Fri).