Job Description
Flexible evening part-time role with immediate start! Join our award-winning support team and deliver exceptional service while enjoying a schedule that fits your lifestyle. Perfect for students, parents, or anyone seeking work-life balance.
We're seeking empathetic communicators to resolve customer inquiries through multiple channels. No weekends or holidays required!
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Document interactions using CRM systems with 100% accuracy
- Collaborate with team members to resolve complex issues
- Maintain detailed case notes and follow-up protocols
- Meet/exceed quality and efficiency metrics
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with ticketing systems (Zendesk/Salesforce)
- Available 4+ evenings weekly (3PM-11PM)
- Reliable transportation to downtown Tampa office
- Basic knowledge of Microsoft Office Suite