Job Description
We are seeking a detail-oriented and empathetic Evening Part-Time Customer Support Specialist to join our dynamic team in Kansas City, MO. In this role, you will be the bridge between our clients and our technical solutions, ensuring a seamless experience even when the rest of the office is offline.
Key Highlights:
- Flexible Evening Shifts: Enjoy a work-life balance with shifts available Monday through Friday, 5:00 PM - 10:00 PM.
- Remote & On-Site Options: Work from the comfort of your home or our modern Kansas City facility.
- Growth Opportunities: A clear pathway to full-time and leadership roles within the organization.
Join us and make a difference in the lives of our customers while enjoying a modern, supportive work culture.
Responsibilities
- Provide high-quality technical and customer support via phone, email, and live chat during evening hours.
- Diagnose and troubleshoot complex software and hardware issues for our client base.
- Document all customer interactions, resolutions, and feedback in the CRM system accurately.
- Collaborate with the day-shift engineering team to escalate urgent tickets and share insights.
- Identify recurring customer issues and contribute to the improvement of our knowledge base.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic troubleshooting tools.
- Must be available to work a consistent evening schedule.