Job Description
Are you looking for a flexible opportunity in the heart of Boston? Apex Digital Solutions is currently seeking a dedicated Evening Part-Time Customer Support Specialist to join our high-growth team. We pride ourselves on a modern, inclusive culture and offer schedules designed to fit your life, making this an ideal role for students and working professionals alike.
Why Choose Apex Digital Solutions?
- Student-Friendly Schedule: Evening shifts (e.g., 4:00 PM - 10:00 PM) allow you to balance your studies or day job with your career goals.
- Competitive Pay: Earn a competitive hourly wage with performance-based bonuses.
- Career Growth: We invest in our team members with ongoing training and clear pathways to full-time opportunities.
- Modern Tools: Work with the latest CRM software and cloud-based communication platforms.
Role Overview
As a Customer Support Specialist, you will be the voice of Apex Digital, ensuring our clients receive timely and accurate assistance. You will troubleshoot technical issues, answer inquiries, and provide world-class service from our Boston headquarters.
Responsibilities
- Resolve Inquiries: Handle incoming customer tickets via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshooting: Diagnose and resolve common software and hardware issues for end-users.
- Documentation: Accurately log all customer interactions and resolutions into our CRM database.
- Feedback Loop: Relay common customer feedback and technical hurdles to the product development team.
- Education: Educate customers on product features and best practices to improve user satisfaction.
- Team Collaboration: Participate in daily stand-ups and team training sessions to stay updated on company policies.
Qualifications
- Education: Currently enrolled in a college/university program (Students Welcome!) or a High School Diploma/GED equivalent.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technical Skills: Basic proficiency with Windows/MacOS, web browsers, and troubleshooting software issues.
- Availability: Must be available to work evenings, specifically between 4:00 PM and 10:00 PM EST.
- Reliability: Proven ability to work independently and manage time effectively.
- Internet: Stable high-speed internet connection and a quiet home office environment.