Job Description
Join Chicago Connect Solutions and launch your career in customer support with our flexible evening and weekend remote positions! We're seeking motivated entry-level professionals to deliver exceptional service to our clients while enjoying the freedom of remote work. This role offers the perfect blend of structured training, performance-based growth opportunities, and a supportive team environment—all without the daily commute. Work 20-25 hours per week during evenings and weekends, with competitive compensation and full benefits eligibility. If you're a tech-savvy, empathetic communicator ready to grow with a dynamic company, apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone during evening/weekend shifts
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with support team to escalate complex issues and improve processes
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service or related experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and remote work tools
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings/weekends required)