Job Description
Are you seeking a rewarding part-time role that fits seamlessly into your evening routine? We are currently urgently hiring a dedicated Evening Support Specialist for our Virginia Beach location. Join a forward-thinking team that values professional growth, work-life balance, and exceptional customer service.
In this role, you will be the first point of contact for our valued clients during our evening operations. We are looking for individuals who are detail-oriented, reliable, and eager to make a positive impact in a fast-paced environment.
Why Join Us?
• Competitive hourly wage ($18 - $24/hr)
• Flexible evening schedule (4:00 PM - 9:00 PM)
• Professional development opportunities
• Supportive team culture
Responsibilities
- Provide exceptional customer service to clients via phone and email during evening hours.
- Resolve product inquiries and troubleshoot common technical issues efficiently.
- Document all customer interactions and update internal databases with high accuracy.
- Collaborate closely with the morning shift team to ensure seamless workflow continuity.
- Maintain a professional and organized workspace, adhering to company policies.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work flexible evening shifts, including weekends and holidays as needed.
- Basic computer literacy and proficiency with CRM software.
- Reliable internet connection and a quiet home office environment (if remote).
- Previous customer service or support experience is a plus.