Job Description
Are you a student looking for a job that fits perfectly around your classes? Or perhaps a professional seeking a rewarding evening role? Apex Digital Solutions is currently hiring Evening Part-Time Customer Support Specialists in New York City.
We believe in fostering a culture of growth and flexibility. This is an excellent opportunity to join a leading tech company without the rigid 9-to-5 schedule. You will be the bridge between our clients and our innovative solutions, ensuring every interaction is seamless and professional.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and chat tickets during evening shifts (4:00 PM - 12:00 AM EST) with a focus on empathy and efficiency.
- Troubleshoot Technical Issues: Diagnose and resolve common technical problems related to our SaaS products and software applications.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions and resolutions in our CRM system.
- Client Satisfaction: Go above and beyond to ensure customer satisfaction, building long-term relationships.
- Collaboration: Work closely with the day-shift team to ensure continuity of support and share insights on recurring customer issues.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree preferred for students.
- Availability: Must be available to work a consistent 4-hour evening shift, 3-4 days a week.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer proficiency and familiarity with internet navigation.
- Attitude: A positive, problem-solving mindset and the ability to work independently in a remote or hybrid environment.