Job Description
Are you looking for evening part-time jobs in Raleigh, NC that offer flexibility, growth, and a great team culture? Triangle Retail Group is seeking a dedicated Evening Customer Support Specialist to join our expanding team.
We pride ourselves on delivering exceptional service to our clients, and we need someone who thrives in a fast-paced environment during the evening shift. If you are a self-starter with excellent communication skills and a desire to work part-time, we want to hear from you.
Why Join Us?
- Flexible Schedule: Perfect for students or those with other daytime commitments.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Located in the heart of Raleigh, our office is equipped with the latest technology.
Apply now to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone and email during evening hours with a focus on empathy and accuracy.
- Resolve product issues and troubleshoot common problems to ensure high customer satisfaction.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Upsell products and services where appropriate to meet departmental targets.
- Stay updated on product knowledge and company policies to provide informed assistance.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required for the right candidate.
- Must be available to work evenings (typically 4:00 PM - 10:00 PM) and weekends.
- Strong computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.