Job Description
Are you looking for a flexible evening role that fits your lifestyle? We are currently seeking motivated individuals to join our team in Chicago, Illinois as Evening Customer Support Associates. This is an entry-level position perfect for students, parents, or anyone looking to earn extra income while gaining valuable professional experience.
At Apex Support Solutions, we value our team members and offer a dynamic work environment where your contributions matter. You will play a crucial role in ensuring our clients receive top-tier service during our evening peak hours. Join us and take control of your schedule today!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Assist clients with product inquiries, troubleshooting, and account information updates.
- Accurately enter customer data into our CRM and internal tracking systems.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Document daily interactions and escalate complex issues to management promptly.
- Perform light inventory checks and maintain a clean, organized workspace.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction.
Qualifications
- High School Diploma or GED required; previous customer service experience is a plus but not mandatory.
- Basic computer proficiency and comfort using Microsoft Office Suite.
- Strong verbal and written communication skills with a friendly, professional tone.
- Reliable high-speed internet connection and a quiet workspace during shift hours.
- Ability to work flexible evening schedules, including weekends and holidays.
- Self-motivated with a positive attitude and a genuine desire to help others.
- Ability to stand or sit for extended periods as required by the role.