Job Description
Join MetroConnect Solutions as an Evening Part-Time Customer Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking dynamic professionals to provide exceptional support during our peak evening hours. This role offers competitive compensation, remote-friendly options, and opportunities for advancement. Ideal for students, parents, or anyone seeking a flexible evening schedule in the heart of New York City.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve inquiries and troubleshoot technical issues efficiently
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue growth
- Adhere to service level agreements and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a remote environment
- Flexibility to work evenings and some weekends
- Problem-solving mindset with attention to detail