Job Description
Join Urban Dynamics Inc. as an Evening Part-Time Customer Specialist and enjoy the perfect work-life balance! We're seeking motivated entry-level professionals to deliver exceptional customer support during flexible evening hours (4 PM - 10 PM). This role offers remote work options, comprehensive training, and clear pathways to advancement. If you're detail-oriented, tech-savvy, and thrive in dynamic environments, apply today to start your career journey with a forward-thinking company committed to employee growth.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening shifts
- Process transactions and resolve billing discrepancies accurately
- Update customer databases with precise information
- Collaborate with day teams to ensure seamless service continuity
- Adhere to company protocols for data security and confidentiality
- Identify upsell opportunities and recommend relevant solutions
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal communication skills in English
- Reliable evening availability (minimum 20 hours/week)
- Customer service experience preferred but not required
- Ability to work independently with minimal supervision
- Comfortable using CRM software (training provided)
- Positive attitude and problem-solving mindset