Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Omaha Connect Solutions! We're seeking friendly and reliable professionals to deliver exceptional support to our clients during evening hours. Enjoy a flexible schedule that balances work with your personal life while building valuable skills in a supportive environment.
As a key member of our customer experience team, you'll handle inquiries via phone and digital channels, resolve issues efficiently, and contribute to our commitment to service excellence. This role offers competitive compensation, comprehensive training, and opportunities for growth—all designed to help you thrive professionally while maintaining work-life balance.
Perfect for students, parents, or anyone seeking flexible evening hours. Apply today and become part of Omaha's premier customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with day-shift teams to ensure seamless customer experience
- Meet performance metrics including response time and customer satisfaction scores
- Identify and escalate complex issues to appropriate departments
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or call center experience preferred
- Strong problem-solving abilities and active listening skills
- Proficient with Microsoft Office and CRM software
- Exceptional communication skills with clear, professional phone presence
- Ability to work independently in a fast-paced evening environment
- Reliable internet connection for remote work components
- Flexibility to cover occasional weekend shifts as needed