Job Description
Join our dynamic team at Milwaukee Customer Solutions as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling, competitive pay, and an opportunity to grow with a leading Milwaukee-based service provider. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex cases and ensure timely resolution
- Contribute to process improvements to enhance customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal communication and active listening skills
- Ability to multitask and prioritize tasks under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability for evenings and weekends (Thu-Mon schedule)
- Strong problem-solving abilities with a customer-first mindset