Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support during our peak evening hours (4 PM - 9 PM). This role offers flexible scheduling, competitive compensation, and the opportunity to grow within our rapidly expanding organization. Perfect for students, parents, or anyone seeking a rewarding evening position in Raleigh's thriving business district.
Why Choose Us? • Weekly pay • Paid training • On-site parking • Collaborative team environment • Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document all interactions accurately in customer service databases
- Upsell premium services during customer interactions
- Collaborate with daytime teams to ensure seamless customer experience
- Maintain strict confidentiality of customer data and company information
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Capital Blvd location
- Availability to work all assigned evening shifts (4 PM - 9 PM)
- Positive attitude and problem-solving mindset