Job Description
Join our dynamic team at Southwest Solutions Group and make an immediate impact! We're urgently seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional experiences to our valued clients. This flexible role offers competitive pay, comprehensive training, and opportunities for growth in a supportive environment. If you're a people person ready to thrive in a fast-paced setting, apply today and become part of Albuquerque's leading customer service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience required
- Exceptional communication and conflict resolution abilities
- Strong computer literacy with proficiency in CRM software
- Ability to work independently while collaborating in team settings
- Reliable transportation and flexible evening availability (3:00 PM - 11:00 PM)
- Spanish bilingual skills highly desirable