Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Denver Connect Solutions! We're urgently seeking motivated individuals to deliver exceptional customer experiences during evening hours (3 PM - 11 PM). This role is perfect for students, night owls, and those seeking flexible schedules while making a meaningful impact in our growing tech community.
Why Join Us?
• Competitive hourly pay with performance-based incentives
• Comprehensive paid training
• Modern downtown Denver workspace with free parking
• Opportunity for advancement to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with professionalism
- Resolve technical issues, billing questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction metrics
- Participate in weekly team training sessions
- Support weekend coverage as needed
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or support experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Denver location
- Available 3-4 evenings per week (minimum 20 hrs/week)