Job Description
Join our dynamic team at Seattle Community Services as an Evening Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional support during our peak evening hours. This role is perfect for students, parents, or anyone seeking flexible evening work in the heart of Seattle. Enjoy competitive pay, a supportive environment, and the opportunity to make a real impact in our community.
As a vital member of our customer experience team, you'll be the face of our organization during evening operations. We offer comprehensive training, a positive workplace culture, and opportunities for advancement. Apply today and become part of something meaningful!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Resolve customer concerns efficiently while maintaining a positive and professional demeanor
- Process transactions accurately using our POS and CRM systems
- Collaborate with team members to ensure seamless service transitions during peak hours
- Document interactions and maintain detailed customer records
- Contribute to evening operational tasks including inventory checks and facility prep
- Uphold company standards for safety, cleanliness, and customer satisfaction
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 6 months customer service or retail experience
- Exceptional communication skills with clear, articulate speech
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with basic computer systems and point-of-sale software
- Reliable evening availability (Monday-Sunday, 4 PM-10 PM)
- Valid Washington State ID or driver's license
- Ability to stand for extended periods and lift up to 25 lbs