Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals seeking flexible evening schedules in Portland. Enjoy competitive pay, comprehensive training, and a supportive environment while delivering exceptional service to our growing client base. This is your opportunity to build meaningful connections and advance your career with a company that values work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Process transactions and update customer records accurately in our CRM system
- Collaborate with day-time teams to ensure seamless customer experience
- Identify and escalate complex issues to senior specialists
- Document all interactions and maintain detailed case notes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in call center or retail environments
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, high-volume settings
- Reliable transportation to our downtown Portland location
- Flexibility to work weekends and holidays as needed