Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Oakland, CA who thrive in flexible evening schedules. This role offers the perfect work-life balance with late afternoon/evening hours (4 PM - 10 PM), ideal for students, parents, or professionals seeking supplemental income. Enjoy a supportive environment where your contributions directly impact our community's satisfaction.
Why You'll Love This Role:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training and career development
- Health insurance eligibility for part-time employees
- Employee discounts on local services
- Collaborative, inclusive culture with advancement opportunities
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening hours
- Resolve inquiries and complaints efficiently with empathy and professionalism
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with day-team to ensure seamless service continuity
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies and regulatory compliance standards
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong verbal communication skills with clear articulation
- Ability to work independently and manage time effectively in flexible shifts
- Proficiency with Microsoft Office and basic CRM platforms
- Reliable transportation to our Oakland facility
- Availability for 3-5 evening shifts weekly (minimum 20 hours)
- Positive attitude and problem-solving mindset