Job Description
Join Capital Connect Services as an Evening Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional client experiences during our evening operations (4 PM - 11 PM). Perfect for students, parents, or anyone seeking flexible hours with competitive compensation. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in our CRM system accurately
- Collaborate with day-shift teams for seamless service continuity
- Meet daily performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional verbal and written communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Windows OS
- Reliable transportation to our downtown DC location
- Flexible availability for evening shifts (including weekends)
- Previous customer service experience preferred but not required